A viral video shows police escorting a passenger off a Frontier Airlines flight to Tampa, Florida after the woman refused to wear a face-covering—a violation of the airline’s mask policy—and was met with cheers and applause from fellow passengers.
Footage of the incident shows an airline employee approaching a maskless woman and warning her that she will be removed from the flight if she refuses to wear her mask.
“Ma’am you need to have a mask on. You need to have the paper mask they provided,” the employee can be heard saying.
“You have to wear your mask the whole entire flight,” the employee informs the passenger. “If you’re unable to do so, you will be removed from the flight.”
When the employee turns to leave, the passenger can be heard cursing.
The airline employee comes back and tells the passenger to get off the flight.
The plane erupted in applause after the mask-less woman was taken off. Someone even called her “Karen.” pic.twitter.com/zVLuSlYivN
— Griffin Frank (@GriffinFrank) December 3, 2020
“You’re done, let’s go,” the employee says. “You’re getting off the aircraft. You’re done, you’re not going to speak to me like that. You have to comply. You agreed to this when you checked into our flight and when you bought your ticket, so I need you to get off the aircraft at this time.”
When the passenger again refuses, the employee can be seen walking away to get a security officer.
A second video shows the officer retrieving the passenger’s luggage and escorting the woman out, which was immediately met with applause and a few passengers yelling, “Bye Karen!”
Frontier published a clear mask policy on its website, indicating: “We require both passengers and employees to wear a face covering over nose and mouth throughout the Frontier travel experience including at ticket counters, gate areas, baggage claim and onboard all flights.”
“This level of protection is important for everyone’s well-being and if you don’t wear an approved face covering, you may lose future travel privileges on Frontier,” the policy read.
Frontier Airlines spokesperson Jennifer de la Cruz told Newsweek in a statement that all passengers must follow this policy in order to complete their scheduled flight.
“Frontier Airlines’ face covering policy is clearly explained during the reservations and check-in process, during boarding and onboard the aircraft,” the statement read. “Face coverings are required throughout a traveler’s journey when flying with Frontier.”
When asked about further repercussions for refusing to wear a mask on the flight, de la Cruz said that the passenger will be placed on Frontier’s “Prevent Departure List.”