President Trump’s personal attorney Rudy Giuliani reportedly asked employees at an Apple store in San Francisco to help him unlock his iPhone less than a month after being named Trump’s cybersecurity adviser.
NBC News reported on Thursday that the former mayor of New York City locked himself out of his iPhone after forgetting the password and entering the incorrect code at least 10 times.
Giuliani turned to Apple for help in February 2017, two people familiar with the matter told NBC News.
Trump’s lawyer had been named the cybersecurity adviser, an informal position outside of the government, in January 2017.
“Very sloppy,” one of those people, a former Apple employee, said.
“Trump had just named him as an informal adviser on cybersecurity and here, he couldn’t even master the fundamentals of securing your own device,” the employee added.
The news outlet also received a photo of the service ticket used for Giuliani’s request that listed the customer as “Rudolph Giuliani.”
“Customer came in with an iPhone that had a forgotten passcode and the phone had been disabled,” the ticket, dated Feb. 7, 2017, reads.
Michael Anaya, a former FBI supervisory special agent, called the fact that Giuliani gave an unknown person his phone “crazy.”
“You’re trusting that person in the store not to look at other information that is beyond what you’re there to get assistance for,” Anaya told NBC News. “That’s a lot of trust you’re putting into an individual that you don’t know.”